FAQ's - Answers you may find helpful.
We’ve compiled a list of the most asked questions (FAQ’s) in helping you with any queries you may have. Feel free to contact us if you do not find the answer you are looking for.
What services do we offer?
FAQ’s #1
We offer two main packages:
- Ultimate Marketing Website & CRM – intended to give businesses maximum impact online as well as freedom to do what they do.
- Marketing website & CRM – more of a DIY CMS and CRM driven website.
Aside from these two we also do Social Media Page Design and Business Logo Design.
How much does it cost?
FAQ’s #2
Our packages are priced differently depending on what it is you’re after. Our Brand Logo Design and Social Media Page Design packages are pay once (one-off cost) packages.
Our Website & CRM packages either cost you a little up-front with a recurring fee each month or just the monthly fee.
Check our individual service pages for more info.
How long does it take?
FAQ’s #3
Social Media Page / Brand Logo Design – Typically this takes between 7 – 14 days depending on individual customer requirements.
Ultimate Marketing Website & CRM – Initial setup and onboarding usually takes between 7-14 days but development and creation activities can take another 2-3 weeks but in this time involvement from yourself is minimal as to not cause disruption in your day-to-day.
DIY Marketing Website & CRM – Usually takes 2 weeks to setup and deploy. An additional week may be required to get you up to scratch with managing the platform yourself.
When do I pay?
FAQ’s #4
For our Brand Logo Design / Social Media Page Design packages, we will invoice the full amount after you have signed our agreement to begin the works. Payment must be made before the work will commence.
For our Ultimate Marketing Website & CRM / DIY Marketing Website & CRM package you will be invoiced for any up-front amount required before the work commences. The monthly amount will be charged after delivery. Recurring payment details will be taken separately.
Can I cancel my package?
FAQ’s #5
Initiation and Modification of Services:
- Service commencement occurs upon execution of the service agreement.
- Clients retain the right to modify or withdraw their request prior to this stage without penalty.
Cancellation and Refund Policy:
- Clients may cancel website design services within seven (7) calendar days of agreement execution for a partial refund of fifty percent (50%) of any upfront costs. Recurring monthly fees will be waived.
- Cancellation requests received after the initial seven (7) day period will result in service termination one (1) month from the date of the request. The final month’s subscription fee will be processed on the established billing date.
Cancellation Procedure:
- To initiate cancellation, clients must send an email to hello@fishfeathers.agency with the subject line: “Cancel My Website Service.” The email should include a brief explanation of the cancellation request.
- A confirmation email will be sent within twenty-four (24) hours of receipt.
Isn’t the price too high?
FAQ’s #6
How much is a single new customer worth over their lifetime in your business? Multiply that by many customers and this is what our system could be generating financially for your business.
Our packages offer excellent value for money and right now we’re offering them at a hugely discount price so act now!
But I already have a website!
FAQ’s #7
Is your website effectively converting visitors into qualified leads? Our solutions empower your business with a 24/7 lead generation system, ensuring a steady stream of potential customers and streamlined follow-up processes.
I don’t have time to jump on a brand new project right now!?
FAQ’s #8
Have no fear, our Ultimate Marketing Website & CRM package is designed to make the process a lot more hands-off than you think. Your initial involvement will be just to provided details and settings required to configure the system and make it yours.
How about maintain and managing the website once it goes live?
Don’t worry, it’s literally all done for you and there is zero disruption to your day to day operations.
